Hello! 👋🏽 Nice to meet you, I'm Ethan.
I’m a problem solver, storyteller, and data-driven UX designer with experience across the digital healthcare and insurance industries. Currently, I'm a UX Designer at Duck Creek Technologies, where I help enhance digital experiences in the insurance space. I believe in the power of thoughtful design to transform how we interact with technology, and I’m always excited to collaborate on innovative solutions. Let’s connect and create something impactful together!
File Notes Redesign
(Duck Creek Technologies) InsurTech)
(B2B SaaS) (User Testing) (Prototyping)
(Copilot) (AI-driven Workflows)
Revamped the File Notes experience to optimize communication workflows for claims handlers, enhancing efficiency and accuracy in claim processing. Achieved a 90% satisfaction rating in customer testing, validating the design's impact on user productivity and satisfaction.
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Underwriter Dashboard
(Duck Creek Technologies) (InsurTech)
(User Testing) (Developer Handoff) (Design QA) (Lean UX) (Agile)
Redesigned the Underwriter Workbench Dashboard to streamline risk evaluation and improve decision-making efficiency. Achieved an 80% user satisfaction rating, with the updated dashboard now available through controlled availability.
Claims Artificial Intelligence
(Duck Creek Technologies) (InsurTech)
(Requirements Gathering) (Prototyping)
(AI) (Machine Learning) (Automation)
Designed the end-to-end experience of Claims Handlers harnessing AI through Flagged claims and Next-Best-Actions. Demoed the design in front of 800+ customers receiving high praise for enhancing claims processing efficiency.
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